Accessibility

Accessbility

The Town of Hanover is committed to providing accessible and inclusive services to people of all abilities in a timely and considerate manner in compliance with the Accessibility for Ontarians with Disabilities Act (AODA), Ontario Human Rights Code (OHRC), and Ontarians with Disabilities Act (ODA).

Accessibility Policies and Procedures

Multi-Year Accessibility Plan

The Town of Hanover's Multi-Year Accessibility Plan provides strategies for identying, removing and preventing barriers that inhibit the ability of people with disabilities to participate in and access the services offered by the municipality. The plan also identifies how the Town of Hanover will maintain compliance with the rules and standards of the AODO and ODA.

ADM-003 Multi-Year Accessibility Plan 2023 to 2025

Grey County Joint Accessibility Advisory Committee

The Town of Hanover participates in the Grey County Joint Accessibility Advisory Committee (GCJAAC). The committee is formed in compliance with the AODA and ODA to include 50% plus one of people with disabilities. Other members include political representatives, staff and interested members of the public, including those from Hanover and surrounding area.

The Town of Hanover consults the GCJAAC regularly to identify, prevent and remove barriers from municipal services, policies, programs and facilities. GCJAAC meetings are open to the public and serve as a key resource for input from people with disabilities and their caregivers.

Information regarding upcoming GCJAAC meetings can be found on the Grey County website at Agendas and Minutes | Grey County.

Accessibility Feedback

Feedback is an important part of ensuring the Town of Hanover is able to provide inclusive and accessible services. We invite you to share your feedback regarding the accessibility of Town-owned facilities and Town-provided services using our Customer Service Portal, completing the Accessible Customer Service Feedback Form below, or by contacting the municipal office directly.

If you wish to provide feedback regarding facilities or services that are not owned or provided by the municipality, please contact the respective business directly.

Accessible Customer Service - Customer Feedback Form.pdf

Emergency Preparedness Guides for People with Disabilities

The Town of Hanover has developed an Emergency Response Plan governing the provision of necessary services during an emergency and the procedures in which employees of the municipality and other persons will respond to the emergency.

Emergency Preparedness Guides for People with Disabilities

Emergency Management Ontario - Emergency Preparedness Guide for People with Disabilities / Special Needs

Are you organizing a community event? To plan your event so guests with disabilities feel welcome, read this quick tips

For more information about the Accessibility Standards for Customer Service, please visit the Ministry of Economic Development, Trade and Employment website

Alerts

Winter Parking and Snow Removal Notice

Accessbility

Accessibility Policies and Procedures

Emergency Preparedness Guides for People with Disabilities