Property Taxes


municipal buildings 

Assessment Information

The Municipal Property Assessment Corporation (MPAC) is responsible for placing a value on all properties in Ontario.  For property assessment information, ratepayers may contact the MPAC at 1.866.296.6722 or online at MPAC.

Property taxes for 2014 are based on the second year of a four year phase-in to the assessed value of your property at January 1, 2012. Assessment value increases from January 1, 2008 to January 1, 2012 are phased-in over the four year period from 2013 to 2016. Assessment decreases are effective immediately and are not phased in.

Property owners who do not agree with the assessment of their property can ask the Municipal Property Assessment Corporation (MPAC) to review their assessment through the Request for Reconsideration (RFR) process. There is no charge for this service. Before filing an RFR, contact MPAC toll free at 1.866.292.6722 to review the information on file for your property to ensure it is correct and up-to-date. You may also review your property information at under “AboutMyProperty”. Your user ID and password for AboutMyProperty was included on your Property Assessment Notice from MPAC. A number of other services, reports, and information are also available through this website, including the ability to compare your property to other properties within the town.

Request for Reconsideration (RFR) is the mandatory first step in appealing your assessment for residential farm, and managed forest properties or for any property which has a split assessment including a portion of residential, farm, or managed forest assessment. A RFR can be submitted any time after notices are mailed and on or before March 31 of the taxation year for which the assessment applies. To appeal your assessment for 2015, the application must be submitted by March 31, 2015.

For properties in the Commercial, Industrial, or Multi-Residential tax class, property owners may choose to submit an RFR or file an appeal directly with the Assessment Review Board (ARB). Regardless of which method is chosen, the RFR or appeal must be filed on or before March 31 of the taxation year for which the assessment applies. There is a fee to file an appeal with the ARB.

RFR’s may be completed online using AboutMyProperty at Paper applications may also be submitted – forms are available from the MPAC website or at the Municipal Office.

About by Property Logo

Every four years, Municipal Property Assessment Corporation (MPAC) updates the value of every property in the province as part of Ontario’s assessment cycle. The current Assessment Update is taking place in 2016, based on a valuation date of January 1, 2016. These assessments will be applicable to the 2017-2020 property tax years.

Residential property owners (properties containing only residential assessment) can expect to receive their Property Assessment Notice starting on May 24. Notices for business properties and farms will be mailed in the fall of 2016, beginning on October 11.

Property owners have 120 days from the Issue Date on their Notice to file a Request for Reconsideration. The Issue Date and Reconsideration deadline will be included on the Property Assessment Notice.

When you receive your Property Assessment Notice, review it. No further action is required on your part unless you have questions or you disagree with your assessed value and/or classification.

If you have questions, or would like to learn more about how MPAC assessed your property and compare it to others in your neighbourhood, visit You can also review market trends for Hanover and file a Request for Reconsideration. Your unique Roll Number and Access Key are included on your 2016 Property Assessment Notice. 

Click on the following links to view videos containing more information about your assessment and services provided by the Municipal Property Assessment Corporation (MPAC):

How MPAC Assesses Property

How Your Property Tax is Calculated

Welcome to AboutMyProperty™

What if I don’t agree with my Assessment? – The Request for Reconsideration Process

How do I pay my tax bill?

The Town of Hanover offers five convenient payment options:

1.  Pre-authorized Payment Plans

  • There are two pre-authorized payment plan options:
    12 month plan (January to December)
    Installment plan (4 times per year - dates and amounts are specified on the property tax bill)
  • Pre-authorized payment plans offer the following benefits:
    No cheques to write
    Saves on postage
    No worries about overdue payments
    No line-ups at municipal office
    No parking concerns
  • The PAP is an easy way to pay your tax bill. The payments are withdrawn from your account according to the payment plan option you have chosen.  No more cheques to write, payments lost in the mail, or late charges! Download our Pre-authorized Payment Plan Application Form, attach a cheque marked "VOID", and mail or drop off at our office located at 341 10th Street Hanover.

2.  By Mail

  • Town of Hanover
    341 10th Street
    Hanover, ON N4N 1P5

    The taxpayer assumes responsibility for the late arrival of payment in this office. A penalty will be charged if payment is received after the due date.  Please make cheques payable to the Town of Hanover and include remittance portion only with payment.

3.  By Telephone or Internet Banking

  • Use your roll number located at the top of your tax bill starting with 4229 as your account number for electronic payments.  Having trouble setting up your electronic account?  Contact your banking institution or call our office @ 519.364.2780. 

4.  Credit Card 

  • Pay property taxes, water/sewer, and general accounts receivable invoices by credit card online.

    To ensure responsible use of taxpayer money, fees for this service are the responsibility of the user and are calculated as 3% + $0.35 per transaction. The convenience fee is a third-party charge and will appear separately on your credit card statement.

     The first time you use this service, you will need to Register – click the “Register” button to sign up. For a video tutorial, click “Learn how to Register!”. For step-by-step instructions on how to register, click here.

    ePay Bill Payment Instructions 

    ePay Registration Information

    To get started with ePay, click on the button below.

 Make an ePayment      

 5.  In Person

  • You may pay in person Monday to Friday, between 8:30 am and 4:30 pm (excluding statutory holidays) at 341 10th Street in Hanover.  Bring your entire tax bill with you. You may pay by cheque, cash or debit card.  An after hours courtesy mail slot is located at the right side of the front door at the Civic Office entrance.

Note:  Payments are not accepted at bank teller or automatic banking machines (ABM).

Tax Rates

The property tax rates on this site are provided as a convenience to ratepayers and the Town does not guarantee the accuracy of this information. Properties in the commercial, industrial and multi-residential property classes may be subject to capping adjustments.

Due Dates for Property Taxes

The interim tax bills for commercial and residential properties were mailed at the beginning of February and will be payable in two installments:

  • last business day in February
  • last business day in May

Final tax bills will be mailed at the beginning of August and will be payable in two installments:

  • last business day in August
  • last business day in November

Failure to receive a tax bill does not relieve the taxpayer from payment of taxes nor from liability of penalty for late payment.  The Municipality is not responsible for taxpayers paying taxes on wrong properties.  If a tax bill for the wrong property is received, return it to the Tax Office immediately.  If the property has been sold, give the bill to the new owner.  If a mortgage company makes payments on your behalf forward the tax bill to them.  You are responsible for payment of property tax if the mortgage company shown on the bill no longer applies.  Contact the Town of Hanover if there is a change in mortgage information.

Penalty & Interest

To avoid penalty and interest charges payment must be received in our office on or before the due date.

A penalty for late payment of 1.25% per month is added the day following the due date and the first day of each month thereafter.  Taxes in arrears after December 31 will be subject to monthly interest charges until paid.  Payments on accounts are applied first toward all outstanding interest and penalty, then to the oldest outstanding taxes.

Other Fees

The Town of Hanover charges the following fees:

  • NSF/Returned Payments - $40.00
  • Tax Certificates - $60.00
  • Zoning Compliance Letter - $85.00

What if there is a change in ownership or mailing address?

If the property has changed ownership, send the tax bill to the new owner or return to the Tax Office, indicating to whom the transfer of title has been made. To prevent misdirected tax bills, please advise the Tax Office in writing of mailing address changes. Failure to receive a tax bill could still result in penalty and interest charges of 1.25% per month applied to unpaid accounts.

Beginning February 2021, municipalities will be required to confirm they have property owner consent before sharing mailing address change updates with MPAC. This requirement assists in maintaining the confidentiality of personal information.  

Property owners can change their mailing addresses online at under Making Changes and Updates.

Change of mailing address requests can still be made with the Town of Hanover at 341 10th Street, Hanover ON N4N 1P5 or by fax to 519.364.6456. Property owners will now need to provide written permission that the Town is authorized to share the change of address request with MPAC. Please ensure the property address and roll number are quoted on all correspondence.

What is a Supplementary Tax bill?

A supplementary tax bill is a bill issued by the Town of Hanover and reflects any assessment added due to additions or improvements made to a property.

Owners of new construction, residential or commercial, will receive a land only tax bill until such time as the "bricks and mortar" are assessed.  Following assessment the supplementary tax bill will be issued and is effective from the date of occupancy.

It can take up to three years for a property to be assessed.  Supplementary billings can occur anytime during the year and taxes for three years could be billed all within the same year and come due at the same time.  For this reason, you are encouraged to start setting aside funds immediately following your purchase for the future supplementary tax bills.  Supplementary tax bills are to be paid separately as they are not included in the pre-authorized payment plans.

In an effort to avoid a delay you can also phone the Municipal Property Assessment Corporation (MPAC) at 1.866.296.6722 to request an inspection of your property.

Property Tax Increase Relief for Low Income Seniors and Disabled Persons

Low-income homeowners who meet certain criteria, and whose property taxes have increased over the previous year, may apply for a tax reduction of up to $500 against an eligible increase. Please follow the links below for more information and an application to apply for a property tax rebate.

Grey County By-Law 5112-21
Information Sheet
Application Form

Charity Rebate

If you are a registered Charitable or Non Profit Organization under the provisions of the Canada Income Tax Act subsection 248 (1) and own or lease space in a commercial and/or industrial building, you may be eligible for a rebate in property taxes for the current taxation year.
Charitable Rebate Application Form