The Town of Hanover has partnered with Service Line Warranties of Canada (SLWC) to offer eligible homeowners optional repair plans to help protect residents against potentially expensive emergency repairs to water service lines or well and sewer/septic lines on their private property.
Participation is optional and voluntary for homeowners. The program is solely managed by SLWC and uses no public funds. Residents will not be solicited in person or by phone. A homeowner who chooses to enroll in this program should do so with the knowledge that the Town of Hanover in no way warrants or is liable for the work or performance of SLWC.
Residents who choose to sign up for a plan have access to these benefits:
Plans Available in the Town of Hanover:
Sample Envelope and Letter from SLWC
As a homeowner you are responsible for the water and sewer service lines buried on your private property. A breakdown to these lines could happen without warning resulting in an unexpected and costly emergency repair. The lifespan of a service line depends on many factors including construction material, soil conditions and use and the location, number and species of nearby trees. While not typically covered by basic homeowners’ insurance, residents are encouraged to check with their current provider to find out what their coverage is in this area, and to arm themselves with information such as deductible amounts and exclusions if the coverage is offered as an add on. Residents may also consider coverage from an external service plan provider.
SLWC is an independent company, separate from your local utility or community. SLWC is partnered with the Association of Municipalities of Ontario as well as the Federation of Canadian Municipalities. SLWC Plans are available in over 70 municipalities across Ontario.
There are several benefits the voluntary SLWC program brings to Hanover and its residents, including:
Typically, no. Most homeowners are surprised to learn that they are responsible for the repair and replacement of broken or leaking utility lines on their property. While most basic homeowner’s policies will pay to repair the damage created by failed utility lines, they typically do not cover the cost of the repair of the line itself. SLWC encourages residents to call their insurance company to determine their actual coverage.
Yes, coverage provides for repair or replacement of either water service or well lines.
The Town of Hanover allows SLWC to use its logo in communications to indicate that there is a formal relationship in place and to let residents know that the offering is legitimate, it is for the residents’ benefit and has the approval of the Town of Hanover. All the mailings SLWC sends to Hanover residents are first reviewed and approved by Town staff prior to use.
SLWC is committed to transparency in all its communications. All SLWC materials clearly state that the services the company offers are voluntary and that they are offered by SLWC, a private company that is separate from the Town of Hanover.
To be removed from future mailings, contact SLWC by calling 1-844-616-8444